Questions to Ask Moving Companies

Broker’s play an important role in helping customers match up with moving companies. Keep in mind, however, that a broker cannot give you a binding estimate and a broker is not responsible for loss or damage.

Do you give binding quotes?

Over the phone, a mover or broker may give you a quote that is generally not binding. A mover may give a binding, or “not to exceed” quote upon reviewing your items in person. Brokers don’t typically give binding quotes.

Does the quote include extra charges?

For example – flight charges, long carry charges, appliance charges, parking charges, storage charges, fuel charges, awkward objects, etc. If you have a piano, you should let them know right up front. Ask them if they have equipment to help with heavy and awkward items.

Will my items be transferred?

Long distance moves can sometimes require your items be transferred to another truck. This extra handling increases the chances for damage to occur.

What forms of payment do you accept and on what terms?

We don’t recommend that you hire movers if they only accept cash; be sure you are clear about the amount that is due on delivery versus the deposit amount, and whether deposits are refundable.Most companies that have a merchant account will accept credit cards so be sure to ask if credit cards are an option.

What type of insurance is included in your quote? What else is available to me?

Basic coverage is 60 cents per pound but your moving company may offer an upgrade at a reasonable price. You can also work with 3rd party insurance providers to cover the move.

What is the process if something were to break or is missing? Who’s responsible?

This is a follow-up to the previous question that clearly breaks down who is responsible for what. If you’re discussing a self-service move, you may not get reimbursed for something that you packed poorly.